Spencer Haven

Services

Workflow automation

Work that moves forward on its own, instead of waiting on someone to push it to the next desk.

01

The Problem

A process that should take an afternoon instead takes a week, routed through manual handoffs, spreadsheets, and email threads.

02

The Build

A system that moves work forward on its own.

Data flows where it needs to go, approvals and notifications fire automatically, and status is visible without anyone having to ask.

03

The Approach

Before anything gets automated, the process gets mapped as it actually runs today, including the informal steps nobody documented: the exception someone always makes, the approval that really happens over Slack instead of email.

Automating the wrong process just makes the wrong process faster. The deviations matter as much as the official steps.

How an engagement runs

Discovery through deployment, by the same person the whole way.

01

Discovery

Understand your business and the actual problem, not just the fix that was initially requested.

02

Requirements

Get specific about what the solution has to do.

03

Design

Map the interface and experience before a line of code gets written.

04

Review

We walk through the requirements and designs together so you can approve everything before anything gets built.

05

Build

Development, start to finish, by the same person who scoped it.

06

QA

Extensive testing against the requirements, not just whether it runs.

07

Deployment

Shipped and live.

Other services

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